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Case Manager I (overnight) - Heartland Bridges (full time)

Founded in 1875, our agency has grown over the years to address most of the challenges children, adults, families, and communities face across the lifespan, including substance use, child abuse and neglect, domestic violence/sexual assault, human trafficking, homelessness, juvenile justice, mental health, neighborhood distress, and poverty. Today, we offer 42 programs from 20 locations in east central Nebraska and southwest Iowa. At Heartland Family Service, we are committed to building a culture that values and celebrates diversity in addition to creating a trauma-informed environment. 

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives.  Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative, and team-oriented environment, then Heartland Family Service is the agency for you. 


Heartland Bridges houses two programs, Bridges Transitional Living and Bridges Crisis Care. Transitional Living is a short-term transitional housing program enriched with supportive services designed to assist people with a diagnosed mental health or co-occurring condition while they transition to stability in the community. Crisis Care is a residential stabilization service designed for individuals who need a safe, secure environment for 3-5 days while stabilizing from a crisis before returning to the community where they live.


The Case Manager I serves as a direct care staff that provides intensive case management to Bridges transitional living program participants. This role coordinates supportive services designed to meet the needs of the client while working with them to develop a plan for permanent housing. Decision making, problem solving, and highly developed interpersonal skills are critical.

Compensation: between $15.29 and $18.23 per hour (wage is based upon years of experience)
Work Schedule: overnight shifts, (10p.m. to 8:00 a.m.), 40 hours per week

Click here for HFS benefits


  • High School diploma required
  • Two-year’s experience in a social service setting


  • Bachelor’s Degree
  • Mental health or substance abuse treatment experience
  • One-year experience in a 24-hour care setting

Essential Duties and Responsibilities

  • Responds to crisis care referral calls, assesses individual by gathering information and provides appropriate and accurate application verdict, maintaining strict confidentiality
  • Completes enrollment/intake on eligible transitional and crisis clients
  • Assists clients in the identification of strengths, needs and goals to develop an individualized service plan
  • Documents client activity, service plan progress and needs per established record keeping procedures
  • Provides problem solving and crisis intervention services to empower clients to develop self-sufficiency
  • Screens for mental health and substance abuse disorders and provide linkages to appropriate services
  • Assists clients in locating, obtaining, and retaining suitable housing though housing search and placement services
  • Processes requests for one-time financial assistance, as available, to assist in acquiring housing (TL)
  • Ensures required information is collected, entered in prescribed formats, and reported in a timely manner
  • Provides program information and referral services to clients
  • Monitors client self-administration of medication and follows procedures of recording
  • Willingness and ability to obtain/maintain certification to administer non-parenteral medications in the state of Iowa
  • Psycho-educates clients on life, social and coping skills
  • Assists Program Aide’s in facilitation of in-house client activities, education, and support groups
  • Demonstrates knowledge of current community and HFS programs and resources to meet client needs, including providing connections to mainstream benefits, income support services and Integrated Health Home services
  • Utilizes trauma-informed care, person centered and culturally competent principles in providing services to clients
  • Evaluates efficiency and effectiveness of community service providers on an ongoing basis to ensure clients are receiving quality care
  • Orients clients to Bridges protocols and addresses client non-compliance as necessary to create a safe and secure environment for all residents and staff
  • Conducts client rooms safety checks and room searches per program protocol
  • Responsible for maintenance and upkeep of facility
  • Able to work both independently, with little supervision, and as a part of a team
  • Always displays a courteous and caring attitude to the clientele, volunteers, and visitors of the Agency
  • Abides by all specific program and Agency procedures, policies, and requirements
  • Cooperates and collaborates with program area staff, volunteers, and other Agency staff
  • Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media
  • Creates, maintains, and shares as appropriate a dynamic self-care plan
  • Essential functions of this job are to be performed on company physical work site
  • Performs other program related duties as assigned

Position Type: Full-time

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