Director, Campaign Operations

 
Organization:                    United Way of the Midlands
Job Title:                              Director, Campaign Operations
Department:                      Operations
FLSA Status:                       Full-time, Exempt
Location:                            Omaha, NE (on-site)
About United Way of the Midlands:
Since 1923, United Way of the Midlands (UWM) has served the Omaha-Council Bluffs metro by bringing together the business, government and not-for-profit sectors and raising money to support our community’s most impactful health and human service programs. UWM’s funded programs and direct services – including JAG Nebraska, 211 and the Weatherization Assistance Program – focus on four key areas to improve health and well-being for all, build financial stability and strength, help young people realize their full potential and address urgent needs today to advance a better tomorrow.
 
UWM’s Mission:
United Way of the Midlands UNITES our community’s CARING SPIRIT to build a STRONGER tomorrow.
Guiding Principles:
At United Way of the Midlands, we…

• Build TRUST in everything we do.
• Extend GRACE by thinking beyond ourselves.
• Show GRIT by bringing it everyday.
• Be OPEN to embracing others’ differences.
• Actively ENGAGE by listening and sharing.
• Live CURIOUSLY to learn constantly.

Director, Campaign Operations Summary:
 
The Director will proactively guide a team of data analysts, ensure data quality, and provide technical expertise in data management. They will act as the subject matter expert (SME) for CRM systems, providing guidance, training, and support to both internal teams and external stakeholders. This position requires a strong ability to generate actionable insights through reports, troubleshooting, and maintaining data integrity. The Director will also play a vital role in campaign operations, supporting e-commerce initiatives, and improving processes related to donor engagement and campaign processing. Effective communication with senior leadership and cross-functional teams is essential to drive strategic objectives and ensure seamless CRM operations. 
Responsibilities:
·         Interactively directs and supports a team of data analysts on CRM applications and database tools. 
·         Manages data quality and oversees the commissioning and decommissioning of datasets. 
·         Secures confidential data in compliance with organizational guidelines. 
·         Supports data integrity and normalization initiatives, generating reports from multiple systems. 
·         Troubleshoots database environments and reporting systems to ensure reliability. 
·         Acts as the SME on CRM systems, consulting and assisting teams with business intelligence needs. 
·         Provides administrative support for campaign processing, including auditing, data entry, and system enhancements. 
·         Prepares and documents processes, procedures, and training materials for CRM tools. 
·         Manages data exports/imports and prepares detailed database reports for end-users. 
·         Collaborates with senior leaders to implement e-commerce solutions and support campaign managers with CRM tools. 
 
Supervisory Responsibilities:

• Builds, leads, and mentors a team of marketing professionals.
• Interviews, hires, and trains staff in the department.
• Oversees the daily workflow of the department.
• Conducts timely and constructive performance evaluations.

 
Required Skills and Abilities:
·         Highly skilled with Microsoft Office Suite or related software, analysis tools, frameworks, and languages, including Excel, SQL Server, and Access.
·         Demonstrated ability to multi-task and to thrive in a fast-paced environment 
·         Strong communication and customer support skills 
·         Attention to detail and superior organizational skills 
·         Computer fluency with word processing, spreadsheet, and database applications 
·         Excellent interpersonal skills 
·         High level of professionalism, confidentiality, and capacity to work independently  
·         Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
·         Ability to communicate with colleagues professionally, respond to common inquiries from colleagues, and problem-solve issues promptly 
·         Ability to analyze large, related, and unrelated datasets 
·         Outstanding interpersonal and listening skills 
·         Commitment to diversity, equity and inclusion 
·         Thrive in a dynamic environment and ability to work on various projects simultaneously, requiring strong organizational and time management skills 
·         Excellent attention to detail and sense of urgency, ability to prioritize with an emphasis on quality 
 
Education and Experience:
·         Bachelor’s degree in a related field (e.g., Computer Science, Information Technology, Data Science), or equivalent experience (3+ years) in Data Analysis and Design 
·         Proven experience in data administration, particularly with Microsoft business systems and applications  
·         Supervisory experience preferred 
 
Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must occasionally lift and/or move up to 10 pounds. 
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate.

 
Benefits: 

• Shared health, dental and vision insurance 
• Generous 401(k) Retirement plan 
• Paid vacation and sick time 
• Employer paid life and disability insurance 
• Professional development assistance 
• Tuition reimbursement 

 
 
 
 
 
How to Apply: 
Please submit your cover letter and resume to resume@UWMidlands.org 
United Way of the Midlands is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.